We answer the calls your team can't get to, day or night.*
The assistant answers in your clinic's own name. It takes booking requests for your team to confirm, and it leaves a short written summary for your team. We set it up, monitor it and fix problems.
*Subject to your call forwarding, phone network and service availability. See our service terms.
- Demo built for your clinic
- Callers hear your clinic's name
- Booking requests your team confirms
- Setup fee plus a monthly fee
Sound familiar?
A new patient rings after hours. They leave a voicemail, or they book somewhere else.
A patient calls while your team is already on the phone, and tries another clinic next.
Messages left after hours wait until morning.
You can't find reliable admin staff, and your team is burning out.
The assistant can take the calls your team can't get to, and leave a written note for your team to confirm.*
*Subject to your call forwarding, phone network and service availability. See our service terms.
How it works at an example clinic
Lampwick Family Dental (example clinic) is a made-up clinic. We use it only to show how the service works. These scenes are not a case study and not a result.
A patient with a toothache calls after hours.
The clinic is closed. The assistant answers as the clinic's AI assistant, in the clinic's name. Callers hear the clinic's name only.
"Hi, you've reached Lampwick Family Dental. I'm Riley, the clinic's AI assistant. If this is a medical emergency, please hang up and call triple zero. No audio recording. I'll leave the clinic a note. Okay?"
Riley is an example agent name, not a real staff member.
A booking request, ready for your team.
The assistant takes the caller's details and a booking request. It does not make the booking. A short written summary is ready for the team in the morning. The clinic team reviews the request and confirms it.
- Reason for call: toothache, asked about an appointment (example)
- Request: first available, for the team to confirm (example)
- Signed link expires in 24 hours (example)
- No audio or transcript stored (example)
The front desk is on two calls. A third patient rings.
On the Day & Night plan, the assistant can answer the call your team can't get to, once your forwarding is tested and live. The clinic sets up call forwarding. The default is 4 rings (about 20 seconds). The assistant answers only after those unanswered rings.
Daytime overflow is not in the After Hours plan.
If a call may be urgent.
The assistant does not give clinical advice. It is not a dentist and not a doctor. It says:
"That sounds like it may need urgent medical help. Please hang up now and call triple zero, or go to your nearest hospital emergency department. I'll also let the clinic know you called."
The assistant gives the 000 advice and can email the clinic's on-call contact a secure link to the call note. It does not transfer the call. It does not replace the clinic's on-call process. We do not promise a response time.
Hear a receptionist built for your clinic, before you pay.
We build a working demo AI receptionist for your clinic, using your public website details (name, hours, services, booking-style flow). You call it, hear it answer, and walk through a sample booking request.
Honest limits
This is a sample demo built on information that is already public about your clinic. It is clearly introduced as a sample AI assistant, not the clinic's real phone line. The demo is free for 14 days. No card details, no automatic charge, no obligation, and a written quote before anything is charged. Going live is a separate, paid decision, and nothing is charged until you sign.
It is a sample demo. It is not connected to your phone line, practice software or patient records, and it can't make real bookings. Don't give the demo number to patients or post it publicly.
Or start with a free missed-call audit
Free missed-call audit: no cost, no card, no obligation. You send masked call records only.
Please do not send patient names or numbers. See the privacy note under Contact.
How it works after you go live
You hear a working demo in your clinic's name first. You go live only once you sign. You then pay a setup fee and a monthly fee for the answering service, including monitoring and fixes.
Discover
We learn your clinic's hours, approved FAQs and how you take booking requests.
Automate
We set up the assistant in your clinic's name. At launch it does not connect to your practice software.
Manage
We monitor the service and fix problems. You get a monthly report of call counts.
We stay responsible for running it, not just the install. If the assistant cannot take calls safely, calls go back to your clinic's own phone set-up.
What's included when you go live
The assistant answers in your clinic's own name. Callers hear your clinic's name, not ours.
- After-hours call answering, in your clinic's name.
- Booking requests that your team confirms.
- The 000 script, plus a link-only urgent alert to on-call.
- Written call summaries.
- Basic clinic-approved FAQs.
- Monitoring and fixes.
- Daytime overflow on the Day & Night plan, after 4 rings, once your forwarding is tested and live.
- Callers are told at the start that they're speaking with an AI assistant. The AI listens to help with the call. The call isn't audio-recorded, but a short written note of the request is saved for the clinic. Callers can say if they'd rather it didn't.
- The assistant is not a dentist and does not give clinical advice. It does not diagnose, or recommend treatment or medication.
- At launch, it does not connect to your practice software. Your team confirms each booking request.
Coming soon. Not included at launch and not included in this price: calendar/direct booking, texts and reminders.
Also coming soon: no-show follow-up, intake forms, and a workflow bundle for simple office workflows. These are not for sale at launch. We will tell you when a feature is live.
Two plans. Start with after hours, or add daytime overflow.
One monthly price for each plan, plus a one-time setup fee.
After Hours
Built for calls after the clinic is closed.
- After-hours answering in your clinic's name
- Booking requests your team confirms
- The 000 script plus a link-only urgent alert to on-call
- Written summaries and clinic-approved FAQs
- Monitoring and fixes
- Includes 700 inbound voice minutes a month
Daytime overflow is not included in this plan.
Day & Night
Everything in After Hours, plus daytime overflow (calls your team can't get to during the day).
- One total monthly price
- Includes a shared pool of 2,000 inbound voice minutes a month
- The clinic sets up call forwarding. The default is 4 rings (about 20 seconds). The assistant answers only after those unanswered rings, once forwarding is tested and live.
If you start on After Hours and add daytime overflow later, there is a one-time fee of A$300, once per agreement.
For large clinics and groups, we give a custom package quoted in writing.
These prices are the same for all clinics. There is no launch discount.
Services are offered by Billal Mohamad. Prices are in AUD.
Minimum term 3 months from go-live, then month to month. Either side can end it with 30 days' written notice. Early exit fee of at most 1 month's fee; none if we end the agreement.
Fair use and full terms: After Hours includes 700 inbound voice minutes a month. Day & Night includes a shared pool of 2,000 inbound voice minutes a month. Extra minutes are A$0.55 a minute. Automatic usage notices are sent at 80% and 100% of the included minutes. We charge extra minutes only after we send the 100% notice. See our service terms.
We are not registered for GST, so no GST is charged. If we register for GST, 10% GST is added to these prices after at least 30 days' written notice.
Questions clinics ask
Will this sound robotic to my patients?
It is an AI assistant, clearly introduced as such. It answers basic clinic-approved FAQs, takes booking requests for your team to confirm, and passes the caller's details to the clinic. After hours, callers can ask for a callback. The best way to judge is to hear your own demo.
Can my patients still reach a human?
Not on the same call. The assistant doesn't put calls through to your front desk. It takes a message, your team gets every message, and your team calls the patient back. Urgent clinical issues follow your on-call protocol. On the After Hours plan, the assistant answers only outside your opening hours. On the Day & Night plan, unanswered calls can forward to the assistant after the clinic's ring count (default 4 rings, about 20 seconds).
Does it use our clinic's name?
Yes. The assistant answers in your clinic's own name and says it is an AI assistant. Callers hear your clinic's name, not ours.
Is patient data safe?
We collect only what's needed to take the enquiry. Each clinic signs a data agreement. Our database is in Sydney. Some providers we use, including our voice AI provider and AI model providers, process data in the United States and other countries. We name them in our Privacy Policy and in your agreement. See our Privacy Policy.
Do I need to change my practice software?
No. At launch the assistant takes booking requests for your team to confirm, so it does not need to connect to your practice software. Calendar and direct booking are coming soon.
What is the clinic demo?
A sample AI receptionist built for your clinic using public details (name, hours, services, booking-style questions). You call a demo number we give you. When you call, it tells you it's a demo and not your clinic's real line, and it gives the 000 emergency message. It doesn't give clinical advice and it can't make real bookings. Please don't share real patient details on the demo. Demo calls aren't audio-recorded. Calls are processed by our voice AI provider and AI model providers in the United States and other countries (see our Privacy Policy).
Is the demo free?
Yes. The demo is free for 14 days. No card details, no automatic charge, no obligation, and a written quote before anything is charged. Going live is a separate, paid decision, and nothing is charged until you sign.
What does it cost?
After Hours is A$1,290 a month and Day & Night is A$1,950 a month. Both have a A$2,000 setup fee. For large clinics and groups, we give a custom package quoted in writing. We are not registered for GST, so no GST is charged. If we register for GST, 10% GST is added to these prices after at least 30 days' written notice.
Will it give clinical advice?
No. The assistant is not a dentist. Scripts do not diagnose, recommend treatment or medication. For life-threatening symptoms it tells the caller to hang up and call 000. Dental emergencies follow your clinic's signed-off on-call protocol.
What if something breaks?
We monitor the service and fix problems. You get a monthly report of call counts. If the assistant cannot take calls safely, calls go back to your clinic's own phone set-up.
Do you work with clinics outside Sydney?
We work with Australian dental clinics, starting in Sydney and NSW. Ask us about your area.
Imagine tomorrow morning with last night's calls handled, and the details ready for your team.*
Let's build a receptionist in your clinic's name, so you can hear it yourself. Or start with a free missed-call audit: no cost, no card, no obligation. You send masked call records only. Then you decide whether to go live.
We reply to you and book a demo time with you.
Privacy: When you email us, we collect your name, your clinic, your email address and any phone number you give us. We use them only to reply to you and to arrange your demo or audit. If you do not give your name and email address, we cannot reply to you. We do not add you to a marketing list. Please do not send us patient details. Our email provider stores your message in Australia. It may be processed or accessed outside Australia, for example for spam filtering or support. Our Privacy Policy explains how you can access or correct your details, how to make a complaint, and how we deal with complaints.
*Subject to your call forwarding, phone network and service availability. See our service terms.